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TERMS AND CONDITIONS is subject to the provisions of these Terms and Conditions (or simply “the Terms”) and all its content is owned and operated by us and is accessed and used by you under these Terms and Conditions.



You must read and understand these Terms and Conditions fully before accepting the agreement and using our Website in any way. In the case that you do not agree with any part of these Terms and Conditions, you must not use or continue to use the Website.

The Terms defined herein regulates the usage of games provided through (Herein after referred to as the ‘website’)

 All reference to Player, you, yours and/or your, has the meaning of reference to any user which plays on All reference of us, we, our, and/or ours, has the meaning of reference to or the Website. 

Games”, “the Games” or “Game” is referred to as any of the gaming products offered at the Website. The version of this agreement is currently version 1.0 and was last updated 21.01.2020 and is valid until a new version is in place on the Website and is accepted by the Player.

The Terms and Conditions also apply to all platforms and devices that enable game play of games provided 

We reserve the right to modify these Terms and Conditions and, thus, to amend this agreement between us at any time. We will notify you of any changes in advance, and such change will not come in force in your sole respect unless and until you re-confirm acceptance of the changes. Where the changes made to the Terms and Conditions are material, you will be notified in advance and given a time period to accept the changes. You will not be allowed to make use of your account after the lapse of the given time period, unless you accept such changes. The full Terms and Conditions text shall be available to see in respective homepage of the Website.

These Terms and Conditions become applicable when you register and confirm your registration details in the registration process at the Website. By registering an account with, you agree that you have read these Terms and Conditions and accept them. 

You understand and agree to be bound by the Terms and Conditions contained in this text, as may be amended from time to time.

These Terms & Conditions may be published in a number of languages, reflecting the same principles, for information purposes and to help players. It is however only the English version that is the legal basis of the relationship between you and In case of any discrepancy between the English version and the non-English version of these Terms and Conditions, the English version shall prevail at any event.

1. General Rights and Obligations & Account 

By entering and using our site you state and confirm subject to sole liability that you are over 18 years of age or comply with a higher minimum legal age, stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether online gambling is legal in your country of residence.

It is your sole responsibility to ensure that the information you provide is true, complete and correct. 

You hereby undertake to inform us whenever you become aware that the information provided to us ceases to be true, complete and correct and to provide us with updated information.

You hereby accept that you may only use and hereby warrant to only use the Games on your own behalf and not on the behalf of any other person, entity or company. If we become aware that you are not using your account on behalf of someone else, your account shall be suspended and/or closed and we shall take any further actions as may be required by law.

You may participate in the Games strictly in your personal non-professional capacity for recreational and entertainment reasons only.

You are solely responsible to follow any applicable law in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you. reserves the right not to accept player registrations from countries that are blacklisted by the FATF or other institutions dedicated to the prevention of money laundering and the use of the financial system for terrorist financing from time to time including the EU Commission through the list of high-risk third countries with strategic deficiencies, and countries sanctioned by the EU and the UN.

You must register your account by following the on-screen instructions. You will be asked to provide us with personal information. Your name, surname, permanent residential address, date of birth, place of birth, nationality, identity reference/passport number, email address and confirmation of 18+ age are required for the fulfilment of our obligations under Anti-Money Laundering and Funding of Terrorism Laws and Gaming Laws. We will not be able to create your account without this information. This personal data will be held in line with our Privacy Policy.

You may only participate in any Game only if you have enough funds on your account for such participation.

You may not use funds that is tainted or associated with any illegality actions, money laundering, fraud or other illegal and/or criminal activity including that it does not originate from any illegal and/or criminal activity or source.

You are solely responsible for reporting and accounting for any taxes or other fees applicable to you under the relevant laws for any winnings that you receive from

You understand that by playing Games provided by us, you take the risk of losing money deposited into your account.

You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting in the event of such behaviour.

You may only use the software for your own personal, recreational use in accordance with the rules, Terms and Conditions we have established herein and in accordance with all applicable laws, rules and regulations.

You shall be courteous to support personnel employed by and avoid rude or obscene comments, use any form of hate speech, threat, violent behaviour, nor any form of bullying or harassment towards other.

In order for you to be able to place bets and deposit money, you must first register personally with us and open an account (“account”).

You are allowed to have only one account per player, per household, per physical address, per IP address and register this personally. You may only open one account on the Website provided by us. If you attempt to open more than one account, all betting accounts you try to open may be blocked or closed and any bets may be voided. has the right to terminate any duplicate account at any time. If you notice that you have more than one registered Account you must notify us immediately. Failure to do so may lead to your Account being blocked for access. 

You must enter all mandatory information requested into your registration form and you acknowledge and agree that all information that you give us, such as but not limited to, valid address and email, during the term of validity of this agreement is complete, true, correct, and that you will immediately notify us of changes of such information or change such details by yourself on the Website. 


You are hereby notified that we carry out verification procedures and that, your Account may be blocked for access or closed if you are found to supply false or misleading information. You are required to update and keep up to date the mandatory information provided in the registration form in the event such information changes.

As part of the registration process, you will have to choose your username and password for your login into the Website(s). It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. In the case there is a suspicion that such information should have been compromised you must inform at your earliest convenience and take proper actions to prohibit or prevent any unauthorized access to any part of your account or funds. reserves the right to refuse or close an Account at its sole discretion but any contractual obligations already made by shall, without prejudice to any rights available at law to, be honoured accordingly.

We prohibit player collusion and do not allow any kind of robots and programmed devices to participate in game play.

If you wish to close your account, you may do so at any time, by contacting customer support in written form. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the player shall indicate it.

 For retention of your data following account closure, please refer to the Privacy Policy.

The privacy terms and conditions and collection of data are regulated on the Website with our Privacy   Policy. 

By accessing our Website you accept and allow the conditions under which we collect and process data and our principles of data protection.  

Any information you send us will be processed in accordance with our Privacy Policy

You agree to indemnify us and hold us harmless in respect of the release of any personal (or other) data pursuant to these Terms and Conditions and our Privacy Policy.  

2. Deposits 

We do not charge fees for processing deposits, however your bank may impose fees which is not responsible for. 

We may assign minimum deposit levels as specified on the Website.

Depositing funds into your account is made by use of any of the methods specified on the Website, as may be amended from time to time. Details in respect to the timings for withdrawals in respect to the method utilized are available on the relevant pages of the Website, as may be amended from time to time. We shall be processing withdrawals within 2 business days of the request and not earlier of you providing all due diligence documentation required.

Deposited amounts are available on the Account within a reasonable amount of time after the confirmation of the deposit on all available deposit options unless extra verification procedures are needed.

We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits into your Account.

If mistakenly credits Your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of and the amount will be transferred from Your Account. If prior to becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to In the event of an incorrect crediting, you are obliged to notify immediately by email.

You shall only use credit card and other financial instruments that are valid and lawfully belong to you.

The minimum deposit amount is ten (20) Euro.

It is illegal and prohibited to deposit money from ill-gotten means, or money which derive from any illegal, fraudulent or otherwise prohibited activity or source.

By depositing money you agree not to make any charge-backs, reversals or otherwise cancel any deposits into your Account, and agree to refund and compensate us for unpaid deposit.

We do not accept cash funds sent to us.

The Account cannot be considered as a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Moreover, any money deposited in your Account will not earn any interest.

We may at any time remove any positive balance on your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to duplicate accounts, collusion, cheating, fraud, criminal activity or errors.

Please note that credit card transactions will appear on your billing statements as "XXX" accept payments made in EUR. In case your payment account (your bank account or your eWallet-account) is in a different currency,, or you bank/eWallet as the case may be, will convert the funds to the currency chosen upon registration, before depositing it to your account. Likewise, the funds you withdraw will be sent to you in EUR and your bank/eWallet, as the case may, will convert the funds to your payment account currency. Please note that any exchange premiums are payable by you. reserves the right to use additional procedures and means to verify your identity both before and after effecting deposits into Your Member Account.

3. Withdrawals

In relation to deposits and withdrawals of funds into and from your Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.

Available withdrawal options are clearly stated on the Website and may differ depending on the market from which the Player originates. 

The Player may request to withdraw part or all of his / her real money Balance at any time. The Player must first make a minimum deposit in order to be eligible to withdraw from his / her account. All amounts withdrawn are subject to the transaction limits and may change from time to time at the Company’s sole discretion. 

Withdrawals shall be remitted only to the same account from where your funds paid from the Player’s account originated. 

Funds marked as “Bonus money” or stuck in an aborted game will not be possible to withdraw.

If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The payment managers employed by will carry out additional verification procedures for any pay-outs. You shall be required to provide all or any due diligence documentation including but not limited to; copy of identification document, utility bill, confirmation of source of wealth and source of funds, and of political status upon a cumulative deposit exceeding €2,000, within a period of 180 days. We are required to collect such documentation in line with our Anti-Money Laundering and Funding of Terrorism obligations.

All transactions shall be checked in order to prevent money laundering. If becomes aware of any suspicious activity relating to any of the Games of the Website, must report this immediately. may suspend, block or close an Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.

The time for the withdrawal to be finalized may vary due to circumstances but a withdrawal attempt should be approved or denied within two (2) days. A player shall be informed about reasons for any delay if the time for the money to arrive at the players account exceeds ten (10) days.

If you wish to withdraw a part of the winnings which is amounted to 10.000 EUR (or the equivalent in any other currency chosen upon registration) or above, we have the right to divide the pay-out into instalments, until the full amount is paid out. You will not get any interest on outstanding amounts.

We advise and notify you that our products are consumed instantly during gameplay. Therefore, we do not provide refunds, returns of goods, or cancellation of your service when playing. If you play a Game with real money, the money will be drawn from your player account instantly.

You shall not treat us as a banking institution nor expect any interest.

We may decide to charge assigned fees for processing withdrawals and is to be clearly stated when you perform a withdrawal request.

Funds which have been deposited and not used for wagering or gameplay shall not be available for withdrawal. In order to withdraw any and all deposited funds, such funds shall be wagered at least once in full. 

4. Anti-Money Laundering and Funding of Terrorism Due Diligence

We are subject to anti-money laundering and funding of terrorism laws and must in this regard perform due diligence on customers. 

The information provided to us for the purposes of our due diligence obligations shall be handled in accordance with the Privacy Policy.

Where our due diligence obligations require you to make declarations as to your political status, source of wealth, source of funds, expected level of activity on our website and whether you are making use of our website on your behalf only, you hereby undertake to provide us with true, complete and accurate information, and to inform us immediately should any of such information cease to be true, complete and accurate by providing us with the new/amended information. 

You hereby acknowledge that we shall use the information obtained from you for our due diligence obligations to conduct public searches about you and perform checks in order to verify the information provided to us. 

Whilst we are carrying out our due diligence measures, you may be allowed to continue using your account. However, you will not be allowed to affect any withdrawals from such account upon a cumulative deposit exceeding €2,000 within a period of 180 days, until our verification procedures are completed. We shall terminate our relationship with you if the information required for verification is not received following the lapse of thirty (30) days from the accumulation of the €2,000 deposit.

Any attempts to try and circumvent the €2,000 threshold will lead to the closing of the customer’s account and the taking of any further necessary action against you as may be required by law.

There may be instances where we are required by law to conduct verification procedures regardless of the €2,000 threshold.

Where we are unable to conclude our due diligence obligations because we have not received the required information from you or we are otherwise unable to verify your identity, no activity may be undertaken from your account and your account will be blocked and/or terminated. In such event, we shall return any Deposit Funds present in your account at the time of blocking and/or termination except where it is necessary for us to delay or withhold payment to you of all or some of your funds to comply with our legal obligations.

We reserve the right to ask for additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being a final communication in this regard.

If we become aware or suspect that the information provided by you is materially false, we shall cancel your registration and take such other steps as may be required by us under law. We will not pay out any winnings to you in such circumstances.

5. Responsible Gaming is committed to promoting responsible gaming. We will analyse your gambling history and employ measures to detect and identify problem gaming using analytical tools and/or behaviour monitoring systems. In line with our obligations, we are required to take steps to prevent further harm where we identify problem gaming.

6. - Fair Gaming understands the importance of a guarantee of fair gaming online.

For your peace of mind, each transaction that you make at is recorded ensuring a complete audit trail in the unlikely event of a dispute. All of our accounts are open to external review by Independent Auditors should the need arise.

7. Dormant & Inactive Accounts

An inactive account is an account that has not been accessed for 12 (twelve) months, that has a real money balance.

A dormant account is an account that has not been accessed for 18 Months, that has a real money balance. will contact you via email up to one month prior to your account become inactive informing that your account is about to become inactive. When an account becomes inactive, will charge Euro 10 per month administrative fee on your account.

If after your Account has become inactive, you access your Account, you shall be entitled to reimbursement if you can proof one of the following:

1) You could not access your Account due to lack of internet connectivity; 

2) You could not access your Account due to health related impediments; 

3) You could not access your Account due to a reasonable cause. 

In the event you access your Account before the lapse of 3 months from when the last inactive account fee was incurred, shall reimburse such fees paid.

8. Exceptional Circumstances & Aborted Games

Unexpected technical problems or circumstances outside the control of such as technical problems at third party providers allows to cancel bets and give refunds to players. has the right to limit, cancel and refuse bets in the case they are considered to be too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.

If a refund is decided upon, the amount of the refund shall be returned to the player’s account, the player shall be informed and the procedure finalized within two (2) business days after the decision has been made.

In the case that a game is “stuck” in a state where it is not being finished, for example a connection loss while playing an active black jack hand, has the right to “clean up” such bets at a regular basis and refund the bet/wager to the player’s account. If the game has been aborted or miscarried on the server, the player should be refunded.

If a bonus campaign has in any way been misconfigured, has the right to alter Players’ balances and account details to correct the mistake.

If a game contains a bug or misconfiguration that causes incorrect behaviour or pay out, has the right to remove the game. is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management. shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content. may remove any game from the Website at any time we see fit.

9. Complaints

You may contact our customer service on and according to the instructions located at the Website to give us any complaints regarding our services.

Complaints are handled by the support team and escalated in the organization of The player shall be informed about the state of the complaint to a reasonable level. We do our outmost to close complaints received directly by the player by no later than 5 business days. 

For complaints relating to data protection matters, please refer to the Privacy Policy. commits itself in order to give a response for complaints within 10 working days from the date on which the competent authority has provided the communication. 

10. Data Protection

We hereby warrant to adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our Website.

You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.

You hereby acknowledge that your personal data shall be processed by or by any other person, company or firm associated in any manner with or otherwise engaged by to provide services to it in order for to be able to provide the services to you as laid down in these Terms and Conditions. shall process your personal data in line with the Privacy Policy on this website. shall comply and shall enter into contractual arrangements with associated persons, companies or firms and any other person, company or firm engaged by it to provide services to it and which is processing personal data on its behalf, to ensure compliance with all relevant legislation and regulations in relation to the handling and processing of such personal data.

For more information, please refer to the Privacy Policy.

11. Limitation of Liability and Warranty Disclaimer 

We are not responsible for printing errors that may occur on our Website and its content. 

However you may inform us on any error you may find on our Website with due reasonable explanation and to the best of our knowledge and in reasonable time we may correct the error or reply to you for the contrary reasons.   

Although we always strive and attempt to provide accurate information on our Website, information on our Website may contain technical inaccuracies or typographical errors. The contents of any documents and information on our Website are believed to be current and accurate as of their publication dates. Mention of non- products or services is for information purposes only and constitutes neither an endorsement nor a recommendation. 


You are hereby notified that you enter, play and use the Website and participate in the Games at your own risk. 

The Website and the Games are provided without any warranty whatsoever, whether express or implied.

Without prejudice to the generality of the preceding provision, we, including but not limited to our directors, employees, partners, service providers:

  • do not warrant that the software, Games and the Website are fit for their purpose;
  • do not warrant that the software, Games and the Website are free from errors;
  • do not warrant that the software, Games and the Website will be accessible without interruptions;

If there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.

You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

12. Intellectual Property Rights

Except where otherwise specified, the content of our Website is protected by copyright and other intellectual property laws. All rights are reserved and are proprietary of and/or any of partners and collaborators. 

Any software, product and/or Game or part thereof offered or made available on our Website is protected by law and may not be copied or imitated, reverse engineered, disseminated and or decompiled in whole or in part and can be used only according to these Terms.

No logo, sign, graphics, sound or image on our Website which are owned by us or our partners and collaborators may be copied or retransmitted unless expressly permitted by us.

All third-party brands, logos and signs are either registered or unregistered trademarks of those third parties and as such are their proprietary as respective owners. 

No logo, sign, graphics, sound or image, as well as plug ins on our Website which are owned by partners and/or third parties may be copied or retransmitted unless expressly permitted by or the respective third party.

13. Matters beyond Our Reasonable Control 

We are not liable for any loss or damage that you may suffer because of any: act of God; power cut; trade or labour dispute, act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party. In such an event, we reserve the right to cancel or suspend our Website without incurring any liability.

We are not liable for the failure of any equipment or software howsoever caused beyond our reasonable control, wherever located or administered, or whether under our direct control or not, that may prevent the operation of our Website, impede the placing or administration of orders, or delivery of software or prevent you from being able to contact us.  

14. Governing Law

These Terms and Conditions shall be governed by the Laws of Costa Rica.

The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Costa Rican courts.

15. Miscellaneous 

Our Website may contain or provides links to third party websites or third-party references which are not under control of makes no representations about third party websites. When you access a third-party website, the access is at your own risk. is not responsible for reliability of the data, opinions, advice or statements made on third party sites. The inclusion of such links does not imply that endorses or accepts any responsibility for the content of such sites.

If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.

If suspects that you are engaged in illegal and/or fraudulent activities when using the Website; or in breach of this Agreement; or that you are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate your account or cancel any stakes at our absolute discretion.

We reserve the right to require any additional documentation or information to secure your identity and ensure your activity is lawful. 

You acknowledge that shall be the final decision-maker of whether you have violated’s rules, terms or conditions in a manner that results in suspension or permanent barring from participation in our site(s).

If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.

We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.

These Terms and Conditions constitute the entire agreement between you and us with respect to the Website and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Website.